Refund policy

To know at a glance

• Please note that certain provisions of these Terms may only be applicable to certain categories of Users. In particular, some provisions may apply only to Consumers or only to Users who do not act as Consumers. Such limitations are always explicitly mentioned in each affected clause. If not mentioned, the clauses apply to all Users.

• The right of withdrawal applies only to European Consumers.

• The right of withdrawal does not apply to customized products.

• The right of withdrawal does not apply to food products.

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Contractual right of withdrawal

The Owner grants Users the contractual right to withdraw from the purchase contract according to the terms and conditions set out in the relevant section of this Website within 14 days from the conclusion of the contract.

The right of return does not apply to clearly personalized products. 59 of the Consumer Code provides that there are some types of distance purchases for which the right of withdrawal remains completely excluded. This type of purchase also includes the supply of customized or tailor-made goods.

Delivery

Deliveries are made to the address indicated by the User and in the manner indicated in the order summary.

At the time of delivery, Users must check the contents of the package and promptly report any anomalies to the contact details indicated in this document or as described in the delivery note. Users may refuse to accept the package if it is visibly damaged.

Delivery can take place in the countries or territories specified in the relevant section of this Website.

Delivery times are indicated on this Website or during the purchase procedure.

For more information click Who.

Unless otherwise specified on this Website or agreed with the User, the Products are delivered within a maximum of thirty (30) days of purchase.

Delivery failure

The Owner is not responsible in any way for any delivery errors deriving from inaccuracies or omissions committed by the User in completing the purchase order, nor for any damage or delays occurring after delivery to the courier if the latter has been instructed by the 'User.

In the event that the goods are not delivered or collected at the time or within the established deadline, they will be returned to the Owner, who will contact the User to schedule a second delivery attempt or agree on further measures.

Unless otherwise specified, any delivery attempt starting from the second will be charged to the User.

Rights of the User

Right of withdrawal

Unless there is an exception, the User may have the right to withdraw from the contract within the period specified below (14 days) for any reason and without justification. The User can find further information on the right of withdrawal Who.

Who enjoys the right of withdrawal

If one of the exceptions listed below does not occur, Users acting as European Consumers enjoy by law the right to withdraw from contracts concluded online (distance contracts) within the time period specified below for any reason and without the need for justification.

The Right of Withdrawal is not allowed to legal persons (eg. companies, resellers, etc.) and to natural persons acting for purposes related to their commercial activity.

Exercise of the right of withdrawal

To exercise the right of withdrawal, the User must send the Data Controller an uneWhovocal communication of their intention to withdraw from the contract.

In order to respect the period within which the right must be exercised, the User must send the declaration of withdrawal before the withdrawal period expires.

When does the withdrawal deadline expire?

• In case of purchase of goods, the withdrawal period expires after 14 days from the day on which the User or a third party - appointed by him and other than the courier - takes possession of the goods.

• In case of purchase of several goods ordered together but delivered separately or in the event of the purchase of a single good consisting of several lots or pieces delivered separately, the withdrawal period expires after 14 days from the day on which the User or a third party - appointed by him and other than the courier - takes possession of the last of the goods, lots or pieces.

Effects of withdrawal

The Cardholder reimburses all payments received except, if made, those relating to delivery costs to Users who have correctly exercised the right of withdrawal.

The reimbursement takes place without undue delay and in any case within 14 days from the day on which the Owner was informed of the User's decision to withdraw from the contract. Unless otherwise agreed with the User, the refund is made using the same payment method used for the initial transaction. I costs of delivery by courier and with traceable shipping will be fully borne by the User.

In order for the Data Controller to accept the return request, the following conditions must be met:

• The products must be in the same conditions as they were shipped and must be packed in their original packaging; the goods must not have been altered in any way;
  

• Shipping costs are always charged to the User;

• The shipment, until the certificate of receipt at the headquarters of the Owner, is under the full responsibility of the User;

• In case of damage to the goods during transport, it will be the responsibility of the Owner to inform the User;

• The Owner is not responsible in any way for damage, theft or loss of the returned Products;

• Upon its arrival at the Owner's headquarters, the Product will be examined to assess any damage or tampering not caused by transport. If the package and / or the original packaging are damaged and the product used or tampered with, the User will forfeit the Right of Withdrawal as indicated below.
  

… On contracts for the purchase of material goods

Unless the Owner has offered to collect the goods, the User is required to return them to the Owner or to another person authorized by him to receive them without undue delay and in any case within 14 days from the day on which he communicated his intention to withdraw from the contract.

The deadline is met if the delivery of the goods to the courier or other authorized person takes place before the expiry of the 14-day period described above. The refund can be withheld until the goods are received.

The User is responsible for the decrease in the value of the goods resulting from a use of the goods other than that necessary to establish their nature, characteristics and functioning.

The return shipping costs are charged to the User.

Legal guarantee of conformity of the Product

According to European legislation, the seller guarantees the conformity of the goods sold for a minimum period of 2 years from delivery. Therefore, the seller is obliged to ensure that the purchased goods have the promised or reasonably foreseeable quality, functionality or characteristics for at least two years from the moment of delivery to the buyer.

If the Users act as European Consumers, the legal guarantee of conformity of the goods applies to the items available on this Website in accordance with the laws of the country in which they usually reside.

The national laws of that country may grant these Users broader rights.

Consumers who do not act as European Consumers may enjoy compliance guarantee rights under the legislation of the country in which they usually reside.