Shipping policy

Shipping cost:

Italy: € 5.90 by SDA express courier 24 / 48h

Abroad: see list below; courier selected from those available for the location indicated at checkout, delivery in 2-6 working days.

The delivery of the requested products at home will take place by express courier at the address indicated in the order. It is requested to accurately report all the data of the shipping address (including name on the intercom, or specific indications that can facilitate delivery) and a telephone contact to avoid that the package is not delivered within the agreed time or that the buyer is charged extra costs for address change, storage, etc.

Shipping provides 2 delivery attempts + 10 days of storage.

In the event of an incomplete or incorrect address, a penalty must be paid to release the shipment.

Processing times:

  • Products in the "Customize" section: max 10 working days
  • Standard products: max 5 working days

Following the production times, the order will be processed and specific delivery times will start depending on the shipping area.

Delivery times:

Delivery times for Italy, except for hard-to-reach areas, are generally around 24/48 hours excluding the day of the order, but may vary at the discretion of the courier depending on the area. The times mentioned above are indicative and not binding, in the event of adverse weather conditions or strikes the Owner cannot be held responsible for delays and inefficiencies by the courier.

For international shipments please refer to the list below.


Once the shipment has started and as soon as it is made available on the courier's website, you will receive an email indicating the Tracking Number necessary to follow the shipment at every stage. For national shipments you can also track your order from the website in the "Traccia il mio ordine" section.

If at the time of delivery you are not present in the place indicated by you, the courier will make a new delivery attempt, after which, in case of non-delivery, the goods will go into storage at the branch of the reference express courier and in this case for the withdrawal may require the payment of a surcharge which will be at your sole expense. If the goods cannot be delivered due to unavailability of the recipient or for other reasons not attributable to the Owner or the courier, all further transport costs, change of address, stocks, packaging, various expenses, will be charged to the buyer.


Once the product has been received, it is important to check that:
- the number of packages (parcels) indicated on the carrier's letter is actually the one delivered;
- that the package is intact and undamaged; any disputes must be immediately raised to the courier by the User who must put in writing on the copy of the document that remains with the courier the words "RESERVE OF CONTROL", specifying in the most detailed way possible the reason: the type of damage, the package number, etc. ... otherwise the product is considered delivered correctly. The Owner is not liable in any case for damages not reported following the above procedure. Any problems concerning the physical integrity, correspondence or completeness of the Products received must be reported within 14 days of delivery by contacting the Owner who will open a file for the possible replacement of the goods.
In the event of damaged goods, in order to verify the presence and extent of damage to the Products caused by transport, everything must necessarily be documented with a photograph in digital format, to be attached to the communication addressed to the Owner together with the scan of the bulletin of the courier with the specifications of the reserve. In any case, no responsibility can be attributed to the Owner in case of delay in the order or delivery of the order.

We ship to Europe in the following countries:

  • Austria: 10€
  • Belgium: 10€
  • Bulgaria: 10€
  • Croatia: 10€
  • Denmark: 10€
  • Estonia: 13€
  • Finland: 13€
  • France: 10€
  • Germany: 10€
  • Greece: 13€
  • Ireland: 10€
  • Latvia: 13€
  • Lithuania: 13€
  • Luxembourg: 10€
  • Netherlands: 10€
  • Poland: 10€
  • Portugal: 10€
  • Principality of Monaco: 10€
  • Czech Republic: 10€
  • Romania: 13€
  • Slovakia: 10€
  • Slovenia: 10€
  • Spain: 10€
  • Sweden: 10€
  • Hungary: 10€

 

For countries not included in the list you can write to hey@petpwr.com for a personalized quote.